Terms and conditions

Last updated: November 11, 2026.

This is a courtesy translation. If there is any difference, the Spanish version prevails.

Who operates this site

The site trinaxis.com is operated by Trinaxis Labs Technology, S.A.S. (“Trinaxis Labs”), with address at Calle 97 No. 501, Los Héroes, C.P. 97306, Mérida, Yucatán, Mexico. By using the site you accept these terms; if you do not agree, do not use it.

What this site is

trinaxis.com presents Trinaxis Labs and links to its products. Its content is informational: it is not a binding offer or a quote. The features, prices and availability of each product may change without notice.

Products and services

Each Trinaxis Labs product (Amael IA, the WhatsApp Assistant, Shikigami, Pequinido and ConsultorioEnRegla) has its own site and is governed by its own terms and its own privacy notice. Services that Trinaxis Labs provides to a business are governed by the proposal or contract signed with that business; if that document differs from these terms, that document prevails.

WhatsApp Assistant

The WhatsApp Assistant runs on the official WhatsApp Business API from Meta Platforms, Inc. The business that hires it keeps ownership of its number and its WhatsApp Business account, decides which answers the assistant may give, and is responsible for the relationship with its own customers. The business agrees to comply with the WhatsApp Business policies and not to use the service to send unsolicited messages or unlawful content. Trinaxis Labs may suspend the service if it detects use contrary to these terms or to Meta’s policies.

Permitted use

• Use the site and the contact form in good faith and with truthful information.
• Do not attempt to access systems or data without authorization, or interfere with the operation of the site.
• Do not send unsolicited advertising, unlawful content or malicious code through the contact channels.

Intellectual property

The Trinaxis Labs brand, the names of its products, the logos, texts, images and code of the site belong to Trinaxis Labs or to their owners, and may not be reproduced for commercial purposes without written authorization.

Links to other sites

The site links to third-party services such as WhatsApp and LinkedIn. Trinaxis Labs does not control those services and is not responsible for their content or practices.

Availability and liability

The site is provided as is. Trinaxis Labs strives to keep the information accurate and the site available, but does not guarantee that it will work without interruptions or errors. To the extent permitted by law, Trinaxis Labs is not liable for damages arising from the use of the site or the inability to use it. None of the above limits the rights that the law grants to consumers.

Personal data

The processing of your personal data is described in the privacy notice.

Changes to these terms

Any change will be published on this same page with its update date.

Governing law

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Mérida, Yucatán, without prejudice to the rights that the law grants to consumers.

Contact

Write to us at [email protected].